Playback & wrap-up
SO YOU’VE DONE IT
During an inception, we do regular playbacks to share insights, align and drive decisions. At the end, we do a final play back where we share our reponse to the inception brief (often a lightweight solution approach with a delivery and cost proposal).
After this, a decision will be made on how toproceed.We also take the opportunity to reflect, learn and improve for the future.
The final playback makesourultimate recommendation: this may have changed throughout an inception due to our agile approach.
Here are some key considerations for this phase:
- The final play back must be problem oriented. Ensure you address the problem and answer all questions via a ‘narrative’ that outlines clear recommendations and next steps, but also assumptions, risk and dependencies.
- Keep it brief and actionable. You want to leave the client with insightful answers to help them make a decision – not a shiny deck they can’t do much with.
- This is an ideal opportunity for all parties to assess whether this initiative is a good fit for all parties (i.e. not only the client).
- We take this as an opportunity to learn from our clients as well as our team, to optimise our ways of working with this particular client, as a team and as an organisation.